1. Who is Metropolitan Utilities?
We are a third party utility billing company chosen by your apartment community. To access your account online, please login.

2. When will I receive my bill?
Billing cycles differ for each property, however most bills are generated on a monthly basis.

3. Will my rent be lowered?
Paying for these utilities will eliminate the need for additional increases based on rising utility costs. However, the costs of other services that are included with your rent are also increasing. Therefore, rents may vary according to other conditions of the market.

4. Am I paying for the water in the pool or other common areas?
No. A percentage of the total community bill is designated for common area usage and is the responsibility of the community management. Typical common areas include
the pool, laundry room, landscaping irrigation system, etc.

5. What do I do if I have questions about my bill?
Simply call our Customer Care department at
1-800-680-8602.

6. How can I lower my bill?
There are several ways to lower your utility bill.
Start by using less water. You can view our conservation tips here.

7. What should I do if I have a leak or other utility disruption?
Please report any leaks or issues to your property on-site service staff. The property will respond to all service requests in a timely manner.